Terms of Service
Last updated: March 2026
Acceptance of Terms
By accessing or using ClinicMate ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a clinic or organisation, you represent that you have the authority to bind that organisation to these terms. If you do not agree to these terms, do not use the Service.
Description of Service
ClinicMate is an AI-powered clinical documentation platform that provides real-time transcription during consultations, AI-generated clinical notes, template management, and team management features. The Service is designed to assist healthcare professionals and should not be used as a substitute for professional clinical judgement.
Accounts & Access
Each clinic subscription (Practice Pack) includes up to 5 clinician seats. The practice manager who signs up is responsible for managing team access. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorised use.
Subscription & Billing
ClinicMate is offered as an annual subscription at $2,880 AUD per year per clinic. New clinics may be eligible for a 14-day free trial, subject to manual approval. Subscriptions are billed annually and renew automatically unless cancelled. You may cancel at any time, and your access will continue until the end of the current billing period.
Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these terms. You must not use the Service to store or transmit malicious code, violate any applicable laws or regulations, infringe on intellectual property rights, or attempt to gain unauthorised access to the Service or its infrastructure.
Clinical Responsibility
AI-generated clinical notes are provided as a drafting aid only. The treating clinician is solely responsible for reviewing, editing, and approving all clinical documentation before it is used in patient care or entered into a practice management system. ClinicMate does not provide medical advice and accepts no liability for clinical decisions made based on AI-generated content.
Intellectual Property
The Service, including its software, design, and documentation, is owned by ClinicMate and protected by intellectual property laws. You retain ownership of your clinical data and notes. By using the Service, you grant us a limited licence to process your data solely for the purpose of providing the Service.
Limitation of Liability
To the maximum extent permitted by law, ClinicMate shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.
Termination
We may suspend or terminate your access to the Service at any time for violation of these terms or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. You may request an export of your data within 30 days of termination.
Governing Law
These terms are governed by the laws of the Commonwealth of Australia. Any disputes shall be resolved in the courts of Australia.
Contact
For questions about these Terms of Service, contact us at hello@clinicmate.com.au.